By completing over 250 home remodeling projects over 20 years and as members of the Remodeler's Advantage Roundtable, the Home Builder's Association, the Remodeler's Council and 50+ Housing Council and being CAPS (Certified Aging in Place Specialist), we've learned that most problems with remodeling projects are a result of either poor communications or poor processes.

Details, Details, Details!!

If something is not known or understood before a project is started, it will surface as a surprise during the project. At Roeser, we help our clients avoid nasty surprises by helping them understand exactly what to expect with their project before we start; and, if we do encounter an issue during the project, we review it with you in detail before any additional expense or delay is incurred.

We follow a very specific process starting from the minute anyone contacts us. We also believe in continuous improvement and we encourage clients to offer suggestions [email link] to our process.

Below is our 4-phase process. There are details we review with you during each step so you know what to expect before we move the next phase.


This phase starts with an Initial Assessment and Qualification of the project. We review your needs, options, timeline and go over any research you may have already conducted. Basically, this step outlines the project to help you determine what options you have and what makes the most sense. Sometimes, a remodel can be so extensive, the homeowner would be better off moving or building a new home. We help address facts so you can make these decisions.

Our first visit to your home is a diagnostic visit. We do a complete assessment not only of the project, but, your tastes, living style, prior projects (if any) and, of course, evaluations of the project. We'll document the work to be done, to include photographs, structural assessments and how we'll set up the project so as to minimize any disruption to your home, property and lifestyle.

This initial visit will become the basis for our recommendations and the associated budget. We'll ask for you to review our findings and recommendations to ensure both you and our team are on the same page. Once we have detailed the Scope of Work, Budget, Project Timeline, we prepare a detailed proposal. At this point there should be no surprises. Once you approve the proposal, we move to the next phase - Project Kick-off.


This phase starts the project. We will meet with key trade partners to review the project in detail so every party is knowledgeable of the scope of work and their responsibilities. We go over the plans, the schedule and we'll review other matters such as processing change orders, should they become necessary. Many times, once a project is started, the homeowner would like something changed. These changes could impact the cost and/or timing of the project, so understanding the nature of the change is important and must be addressed proactively.

We'll provide you Project Management details such as point of contacts (phone, fax, cell, e-mail - 24 hour emergency service), escalation procedures and the project schedule. We'll also install a "Communications Board" - an easy and effective way for you to communicate any items you see that need to be address and we'll review these items with you at least weekly.

We'll also discuss Site Maintenance. For example, during a demolition phase, we'll need to block off part of your home to control dust and debris and we'll have to remove quite a bit of material from your home. This can be disruptive so we deliberately cover issues like this during the kick-off meeting. Our goal is to minimize any disruption to your daily routines and your property.

At the conclusion of the kick-off meeting, we'll begin the construction phase.


This phase is simply the execution of the plan. It begins with Pre-construction meeting where you'll be introduced to the Project Manager assigned to your project. Your project will become his "top" priority and he will be your every day every question, every-everything point-of-contact. Most remodels involve demolition of the existing room or rooms and for a temporary time, we'll need to place a dumpster on your property (including a port-a-potty, tools, materials) as well as arrange for materials to be removed from the home and property with a minimal amount of disruption. We'll determine during the planning phase the best location for these items and the best way enter and exit your home.

Our lead Project Manager will coordinate with subcontractors and vendors to ensure they are on schedule and achieving their responsibilities. We will leave with you a "hot list" so if there as anything you would like us to address, you can simply write it down on the list. We'll review this at the start of each day on the project. In addition to having direct access to our staff, this is a very effective way to ensure we know what your needs are and what we must address.

During construction things can get a little messy. Our crews are expected to broom sweep and clean up each day and, while they're on site, to be aware of how their behavior may impact your home. If you have children, we are extremely careful not to leave any tools unguarded and we expect our workers behavior to meet the highest professional standards of conduct in terms of dress, language, appearance and courtesy.

When we feel the project is completed, our Project Manager will do a detailed inspection and site review. Any item found to need attention is documented and corrected before we invite the client to inspect. When our Project Manger is satisfied with all work, we will then arrange for the client to conduct a detailed inspection.


We are not finished with your project until you say we are! After a detailed inspection by our Project Manger, we'll conduct a detailed Customer Review. This walk through will be an opportunity for the client to inspect our work, discuss any care or maintenance items and to be certain that all their expectations were met. Assuming no corrections are necessary, we'll ask the client for a signed acceptance.

We will also present at acceptance, and upon receipt of final payment, a binder that contains documents and plans associated with the project as well as any owner's manuals for any appliances or control devices that we installed. This is a convenient way for the client to easily retrieve information should it be necessary at any time in the future.

Lastly, we will review all warranties with the client. We will schedule a 90 day and an 11 month follow-up call to ensure that if there are warranty or workmanship issues, they will be address in a timely manner.

With Roeser Home Remodeling, You Can Rest Easy!