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Thanks for visiting our on-line Customer Care Center. If you have questions or need help with any aspect of your project, we're here to help. Our warranty service begins with your written report followed by an on-site inspection, if required. Please complete the information requested below. We'll contact you to review the issue and to set an inspection. Service appointments are normally from 8:00 am to 4:00 pm, Monday through Friday. Special arrangement may be made.